Support

Headplay Return Policy

The following Headplay Return Policies and Procedures apply only to Headplay hardware products.

Headplay Returns Policies and Procedures:

1. Returns within first 30 days of purchase
2. Warranty Returns

1. Returns within first 30 days of purchase

a) Returns for products purchased at Headplay’s online store.

If you purchased your product directly from Headplay’s online store, you may return it within 30 days from shipment as long as it is in original working condition, packaged in the original Headplay box, and contains all components originally provided in the product box. We will refund the purchase price of your product (including tax). Your original shipping and handling costs will not be refunded. Please contact our Customer Sales Support Center at 1 888-996-9727 to obtain a Return Material Authorization (RMA) number. Our agents will help you through the process through which you can return your product.

Products must be shipped to Headplay’s designated Returns Center using a trackable shipping method, and packaged appropriately for safe shipment.

Headplay is not responsible for Customer products received without an RMA number and may reject such products. Upon receipt and successful inspection at the designated Headplay Returns Center, Headplay will refund the purchase price of your product (including tax).

b) Returns for products purchased at a retail store

If you purchased your product through a retail location, you may be eligible for a full credit within the retailer’s return policy. You should contact the retail location where you purchased the product, as return policies may vary. Headplay cannot accept product returns for products purchased through a retail location.

2. Warranty Returns

Regardless of where your Headplay product was originally purchased, and provided that you are the original purchaser, if your Headplay product fails while under warranty, you should contact our Technical Support Center at 1 888-976-9727 to validate the warranty failure and to obtain a Return Material Authorization (RMA) number. Our agents will help you through the process by which you can return your product for replacement. Please note that dated proof of original purchase will be required. Products must be shipped to Headplay’s designated Returns Center using a trackable shipping method, and packaged appropriately for safe shipment. You are responsible for one-way shipping charges.

Headplay is not responsible for Customer products received without an RMA number or proof of purchase, and may reject such products.

Upon receipt and successful inspection at Headplay’s designated Returns Center, Headplay will service and ship the original device, repaired or replacement product within 15 business days. Repaired or replacement products will be shipped back to you at Headplay’s expense.

Headplay reserves the right to change this policy at any time. You are responsible for regularly reviewing this policy and your contacting the Headplay Customer Sales or Technical Support Centers following any such change constitutes your acceptance of such changes.