Privacy Policy

HEADPLAY ONLINE PRIVACY POLICY

IMPORTANT: PLEASE REVIEW THIS ONLINE PRIVACY POLICY BEFORE SUBMITTING ANY PERSONAL INFORMATION TO HEADPLAY THROUGH THIS WEBSITE.

BY SUBMITTING PERSONAL INFORMATION TO HEADPLAY THROUGH THIS WEBSITE, YOU ARE CONSENTING TO THE COLLECTION, USE, TRANSFER, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS ONLINE PRIVACY POLICY.

This Privacy Policy is effective as of January 1st, 2007.

Headplay Operates this Website.

This website (the “Website”) is hosted and operated by Headplay International Inc. on behalf of itself and its subsidiary corporations (together referred to as “Headplay”).

Scope of This Privacy Policy

This Headplay Online Privacy Policy (the “Privacy Policy”) describes how Headplay protects your privacy when you use this Website or any other Headplay Website on which this Privacy Policy is posted (the “Headplay Website(s)”).

This Privacy Policy applies only to personal information collected through Headplay Websites. “Personal information” means information that identifies you personally, either alone or in combination with other information available to Headplay.

Links

Headplay Websites are designed to link seamlessly to websites operated by or on behalf of associated entities (the “Linked Website(s)”). This Privacy Policy does not apply to any Linked Website. WHEN YOU PROVIDE PERSONAL INFORMATION TO ONE OF OUR ASSOCIATES ON THE LINKED WEBSITE, THE ASSOCIATE’S PRIVACY POLICY APPLIES.

This Privacy Policy is Part of Our Terms and Conditions

This Privacy Policy is incorporated by reference and is part of the Headplay Terms and Conditions (“Terms and Conditions”) governing your use of this Website. Our Terms and Conditions contain the terms on which you may access services through this Website. Please take a few minutes to review our Terms and Conditions, if you have not already done so.

Privacy Notices

This Privacy Policy may be supplemented or amended from time to time by “Privacy Notices” posted on this Website. These Privacy Notices provide a level of detail that Headplay cannot provide in this more general description of our privacy practices. Our Privacy Notices apply only to the Headplay Website on which they appear.

This Privacy Policy May Change

Headplay reserves the right to update or modify this Privacy Policy, at any time and without prior notice, by posting the revised version of this Privacy Policy on this Website. These changes will only apply to personal information Headplay collects after posting of the revised Privacy Policy. Your use of this Website following any such change constitutes your agreement that all personal information collected from or about you through this Website after the revised Privacy Policy is posted will be subject to the terms of the revised Privacy Policy.

To alert you to these changes, Headplay will update the effective date of this Privacy Policy. Headplay will also provide a notice at the top of this Privacy Policy for at least 30 days after the new effective date and highlight the changes so that you can locate them easily. Unless the change is a minor change (such as a change in our contact information) or a non-substantive change (such as the reformatting of our Privacy Policy), Headplay will post notices on the page where you submit your order and /or on other relevant pages of this Website for 30 days after the new effective date to alert you to the change.

You may access the current version of this Privacy Policy at any time by clicking on the link marked “Privacy” at the bottom of each page of this Website.

What Personal Information Does Headplay Collect Through this Website?

Information You Volunteer. Headplay collects the personal information you knowingly and voluntarily provide when you use this Website, for example, the information you provide when you request information about products or services, purchase a product or service, contact us regarding a purchase, or enter a contest or promotion. This information may include your name, street and email address, phone number, credit card information, and information used to verify your identity or to prevent fraud.

Information Sent to Us by Your Web Browser. Headplay collects information that is sent to us automatically by your web browser. This information typically includes your IP address, the address of the web page you were visiting when you accessed this Website, the name of your operating system (such as Windows® or Macintosh®), the name and version of your browser (such as Netscape® or Internet Explorer®), and the date and time of your visit. The information Headplay receives depends on the settings on your web browser. Please check your browser if you want to learn what information your browser sends or how to change your settings.

The information provided by your browser does not identify you personally. Headplay uses this non-personal information primarily to create statistics that help us improve the Headplay Websites and make them more compatible with the technology used by our visitors. However, if you have created a user identity on one of your visits to this Website (for example, by downloading some software or participating in a forum), Headplay may link the information provided by your browser to information that identifies you personally and use it for the purposes described below. In addition, Headplay may review its server logs for security purposes, such as detecting intrusions into our network. If Headplay suspects criminal activity, it might share its server logs, which contain visitors’ IP addresses, with the appropriate investigative authorities who could use that information to trace and identify individuals.

Information Provided by Third Parties. Headplay may receive personal information about you from our third-party service providers. For example, Headplay may use a third party to process your credit card. The third party will inform us as to whether your credit card has been accepted, so that Headplay can complete your transaction.

Information Collected Using “Cookies” and Other Web Technologies. Headplay uses “cookies,” and similar technologies, such as Web Beacons (also referred to as “tracking pixels,” or “action tags”), to collect personal information and support the functionality of this Website. For more information about our use of cookies and Web Beacons, see below.

Cookies and Web Beacons

Cookies and Web Beacons. A “cookie” is a small text file that is transferred to your computer by our web server. Headplay may use two types of cookies -- “session cookies” and “persistent cookies.”

Session Cookies. A “session cookie” is a temporary cookie that expires when you close your browser. A session cookie assigns a randomly-generated, unique identification number to your computer when you access one of our Sites. Assigning your computer a number facilitates the proper functioning of the features of our Websites, by permitting us to maintain a persistent “state” for your session, such as, maintaining the contents of your shopping cart during check-out. Headplay also uses session cookies to collect information about the ways visitors use this Website – which pages they visit, which links they use, and how long they stay on each page. Headplay analyzes this information (known as “click-stream information”) to better understand our visitors’ interests and needs and to improve the content and functionality of this Website.

Sessions cookies do not contain your personal information. If, however, you have created a user identity on one of your visits to this Website, Headplay may link the session cookie identification number to information that identifies you personally

Persistent Cookies. When you visit one of our Websites, Headplay may place one or more “persistent cookies” on your computer. Unlike a “session cookie,” a persistent cookie does not expire when you close your browser. It stays on your computer until it expires (for example, at the end of the calendar year) or until you delete it.

Some persistent cookies simply “tag” your computer so that the next time you visit (or someone using your computer visits) our server will recognize you, not by name, but by the “tag” on your computer. This will enable us to provide you with a personalized experience even if Headplay does not know who you are. It will also allow us to collect more accurate information about the ways people use this Website, for example, how people use this Website on their first visit and how often they return. If, at some point, you create a user identity, Headplay may link the information collected by these persistent cookies to information in our database that identifies you personally. Headplay may also transfer this information to a cookie and place it on your computer’s hard drive so that our web server can read this information each time you visit this Website. In either case, using persistent cookies permits us to provide you with a more personalized shopping experience and, in some cases, may save you the trouble of re-entering information already in our database.

If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. You may also delete our cookies as soon as you leave our Website. Although you are not required to accept our cookies, if you set your browser to reject cookies, you will not be able to use all of the features and functionality of this Website. For example, you will not be able to purchase products and services on this Website.

Web Beacons. Web beacons (also referred to as “tracking pixels” or “action tags”) are graphic images, usually no larger than 1 pixel x 1 pixel, placed at various locations on our Website. Web beacons help us recognize the cookies on your browser. Like cookies, Web beacons help us collect information about the ways visitors use our Websites. They also help us identify browser types, IP addresses, search terms that bring visitors to our Websites, and the domain names of the Websites that refer traffic to us. The information collected by Web beacons does not identify you personally. However, if you have created a user identity on one of your visits to this Website, for example, by making a purchase, Headplay may link the information it collects using Web beacons to the information that identifies you personally and use it in the same ways as Headplay uses the information it collects using cookies.

How Does Headplay Use Your Personal Information?

Headplay may use the personal information it collects on this Website
• to take, process or deliver your order, process or obtain payment, or notify you of the status of your order;
• in connection with keys, access codes or other information as may be required to permit you to access Linked Websites to receive products, updates or services;
• for security, credit or fraud prevention purposes;
• to register your purchase with the manufacturer or service provider for warranty, technical support or similar purposes;
• to facilitate the renewal of subscriptions for products or services;
• to provide you with effective customer service and/or technical support;
• to provide you with a personalized shopping experience;
• to provide you, with your consent, with product updates and upgrades, special offers, pricing information, newsletters, and any other information you request;
• to undertake, with your consent, any other promotional activities; and
• to improve this Website, the customer experience, and related products or services.

In addition, Headplay may use specific personal information for the purposes identified in a specific Privacy Notice posted on the page or area of this Website where you provided that information.

Headplay may remove all of the information that identifies you specifically and use the rest for historical, statistical or scientific purposes.

With Whom Does Headplay Share Your Personal Information?

Our Service Providers. Headplay may employ other companies to provide services to us or on our behalf. For example, Headplay may use other companies to maintain this Website, to process credit card payments, detect and prevent fraud, deliver packages, send mail or email, or provide other customer services.

Warranty and Other Support. Headplay will share your personal information in order to register your purchase of Headplay products and/or services for warranty, technical support, after sales service, or similar purposes.

For Marketing Purposes. Headplay will NOT share your personal information with our affiliates or unrelated third parties to use for their own marketing purposes without your express, “opt-in,” consent.

To Comply With Legal Requirements, Cooperate With Law Enforcement, Prevent Fraud and Other Crimes, and Protect Legal Rights, Property, You and Others. There are other limited circumstances in which Headplay may share the personal information in our databases with unrelated third parties. For example, Headplay may disclose the personal information Headplay collects on this Website or in connection with your transaction without notifying you when Headplay, in good faith, believes disclosure is appropriate to comply with the law or a regulatory requirement; to comply with a subpoena or court order; to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce a contract; to protect the legal rights, property or safety of Headplay, our affiliates, our employees, agents, other users or the public in general or to protect your vital interests. Headplay also reserves the right to report to appropriate law enforcement or government agencies any activities that Headplay, in good faith, believes to be unlawful without providing notice to you.

In Connection With Corporate Events. Headplay may transfer your personal information to another company (either an associate of Headplay or an unrelated third party) that has acquired the stock or assets of Headplay, one of our affiliates, or one of our operating divisions, for example, as the result of a sale, merger, reorganization, insolvency, dissolution or liquidation. If such a transfer occurs, the acquiring company’s use of your personal information will still be subject to this Privacy Policy, any applicable Privacy Notices, and the privacy preferences you have expressed to us.

Your Choices

Headplay respects your right to make choices about the ways Headplay collects, uses and discloses your personal information. Headplay will generally ask you to indicate your choices at the time and on the page where you provide your personal information.

When you provide personal information in connection with a purchase, Headplay may offer you a choice as to whether you would like to receive further communications from us about updates, upgrades, special offers and pricing. Headplay may also ask if you would like to be added certain third party (e.g. one of our service providers) mailing lists. You have the right to withdraw your consent at any time. If you decide you no longer want to receive promotional messages from us, you may let us know by following any unsubscribe link in our emails. Please note, however, if you give us permission to add your contact information to a third parties mailing list and later withdraw your permission, you will have to contact the third party (or use the “opt-out” provided in the emails the third party sends you) to have your name removed from the third party’s mailing lists.

How Can You Access and Correct Your Personal Information?

Headplay strives to maintain the accuracy and integrity of the personal information in our databases and to keep that information up-to-date. Headplay will provide ways for you to access your personal information as required by applicable law, so that you can correct inaccuracies or update your personal information. Headplay generally will not charge for this service, however, Headplay reserves the right to charge a fee as permitted by applicable law.

If you would like to review, correct or change your personal information, please contact us by postal mail addressed to Headplay’s Privacy Department, Suite 310, 6940 Fisher Road SE, Calgary, Alberta, Canada T2H 0W3 or by email at privacy@headplay.com.

Headplay will respond to reasonable requests within the time limits established by applicable law or within a reasonable time if no time limit is established by applicable law. For your protection, Headplay may ask you for additional information to verify your identity. In most cases, Headplay will provide the access you request and correct or delete any inaccurate personal information you discover. Headplay reserves the right, however, to limit or deny your request to the extent permitted by applicable law if 1) the disclosure may harm the life, the body, the property and the rights of third parties, 2) the disclosure may lead to a breach of applicable law and regulation, or 3) where you have failed to provide sufficient evidence to verify your identity.

How Does Headplay Protect Your Personal Information?
Headplay has industry standard measures in place to protect the security of the personal information it collects through this Website. It is important that you understand, however, that no website or database is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse, for example, by protecting your password.

Where Will Your Personal Information be Processed?

Headplay International Inc. is a Canadian corporation incorporated in the Province of Alberta, with offices at Suite 310, 6940 Fisher Road SE, Calgary, Alberta, Canada T2H 0W3. Your personal information may be stored on servers located within Canada, the United States, or in another country and the locations of our servers may change from time-to-time.

In addition, Headplay may transfer your personal information to its service providers, product manufacturers, licensors, suppliers, and others located in another country for the purposes as described in this Privacy Policy.

Different countries have different privacy laws and requirements. Please know, however, that no matter where your personal information is collected, used, transferred or stored, if it was collected through this Website, it will be protected by the terms of this Privacy Policy and any Privacy Notices that apply to you.

BY SUBMITTING YOUR PERSONAL INFORMATION TO US THROUGH THIS WEBSITE, YOU ARE CONSENTING TO THE PROCESSING OF YOUR PERSONAL INFORMATION IN CANADA, THE UNITED STATES OR ANY IN OTHER COUNTRY IN THE WORLD.

How Long Does Headplay Retain Your Personal Information?

Headplay will keep your personal information only as long as it is needed for the purposes for which it was originally collected (or to which you have subsequently consented) or for other legitimate purposes (such as regulatory compliance), or as permitted by applicable law.

Links to Other Websites

This Website contains links to other websites operated by Headplay and its associated entities. This Website may also contain links to websites that are owned and operated by unrelated third parties.

This Privacy Policy applies only to personal information collected through the Headplay Websites, that is, the Headplay Websites on which this Privacy Policy is posted. It does not apply to personal information collected on any other website operated by Headplay, nor to personal information collected on our service providers’ or any other third party websites. When you access other websites through a link on this Website, please take a few minutes to review the terms of use and privacy statement posted on each website you visit.

Governing Law

This Privacy Policy and our Privacy Notices are governed by the laws of the Province of Alberta, Canada, without regard to its conflict of law principles.

Questions Concerning Our Privacy Practices

If you have any questions, comments, or concerns regarding this Privacy Policy or our privacy practices, please contact us by postal mail addressed to Headplay’s Privacy Department, Suite 310, 6940 Fisher Road SE, Calgary, Alberta, Canada T2H 0W3 or by email at privacy@headplay.com.