Support
How do I contact Headplay for Technical Support?
We can be contacted by email at support@headplay.com, by phone at 1-888-976-9727 (M-F, 8am - 5pm MT excluding holidays), and by Standard Mail.
What file types are compatible with my HEADPLAY?
Mp3, Mpeg4, Mpeg2, Avi, JPEG Photo, XviD
How can I adjust the picture in my HEADPLAY Visor?
Two pairs of adjusting sliders are located on the bottom of your Visor - one vertical pair and one horizontal pair. Move the horizontal sliders left and right to align the image before your eyes for correct inter-pupilar distance (IPD), which means the space between your eyes. Then move the vertical sliders backwards and forwards to sharply focus the images.
How is the Headplay PCS different from other systems on the market?
There are several key differences between the Headplay Personal Cinema System and the rest of the market. First, and this may get a little technical, we look good. Our image quality is unrivaled in this market and aside from higher resolution than virtually anyone else, the way we deliver that resolution is stunning. Second, the immersive nature of the PCS makes watching movies like being in a theater and playing games like being in the game. And just for good measure, let's talk about flexibility, the PCS is more flexible than Mary Lou Retton! As a matter of fact you can connect it to an incredible number of devices including game consoles, DVD players, cable/satellite boxes, computers, compact flash cards, USB storage devices, cell phones, MP3 players, MP4 players, a can of tomato soup (ok, not a can of soup) and LOTS of other things.
Is the Personal Cinema System available in Europe?
Not yet, but we're working on it. Keep checking this site and we'll let you know as soon as the Geschäft, Magasin, Negozio, Tienda & Ye Olde Shoppe open for business.
Where can I get a Demo?
Our demo teams are criss-crossing the continent getting as many people as possible to experience the Headplay PCS. There's a good chance we'll be in a town near you soon, so keep checking www.headplay.com so you can make sure you're among the first to know.
What if I wear glasses?
This won't exclude you from playing in the HEADPLAY universe. Simply remove your glasses, put on the visor, and then adjust the focus sliders - they encompass a wide range of optical settings. Thanks to state-of-the-art technology, you will be able to view media through your HEADPLAY viewer as clearly and as sharply as if you were wearing your glasses!
Is the PCS comfortable for extended viewing?
Yes, working with world renowned industrial design firm Ideo, we are able to package our technology in a design so ergonomically advanced that the PCS can be used for hours at a time.
How long can my HEADPLAY unit run on battery power?
When fully charged, the battery pack provides up to six hours of playtime. You can always check how much power is remaining in your battery by checking the battery status on the menu title bar. A warning message will flash on your screen if the battery runs low on power while your HEADPLAY is operating.
I've got a giant head (like a pumpkin really) will the PCS fit me?
More than likely. The PCS was designed to accommodate more than 90% of the world's head geometries.