Support
How do I contact Headplay for Technical Support?
We can be contacted by email at support@headplay.com, by phone at 1-888-976-9727 (M-F, 8am - 5pm MT excluding holidays), and by Standard Mail.
How can I get information about the status of my order, or return?
Contact the Sales Center: 1-888-996-9727 (M-F, 9am - 9pm MT)
What file types are compatible with my HEADPLAY?
Mp3, Mpeg4, Mpeg2, Avi, JPEG Photo, XviD
How can I adjust the picture in my HEADPLAY Visor?
Two pairs of adjusting sliders are located on the bottom of your Visor - one vertical pair and one horizontal pair. Move the horizontal sliders left and right to align the image before your eyes for correct inter-pupilar distance (IPD), which means the space between your eyes. Then move the vertical sliders backwards and forwards to sharply focus the images.
How is the Headplay PCS different from other systems on the market?
There are several key differences between the Headplay Personal Cinema System and the rest of the market. First, and this may get a little technical, we look good. Our image quality is unrivaled in this market and aside from higher resolution than virtually anyone else, the way we deliver that resolution is stunning. Second, the immersive nature of the PCS makes watching movies like being in a theater and playing games like being in the game. And just for good measure, let's talk about flexibility, the PCS is more flexible than Mary Lou Retton! As a matter of fact you can connect it to an incredible number of devices including game consoles, DVD players, cable/satellite boxes, computers, compact flash cards, USB storage devices, cell phones, MP3 players, MP4 players, a can of tomato soup (ok, not a can of soup) and LOTS of other things.
Is the Headplay Personal Cinema System available in retail outlets?
The Headplay Personal Cinema System is currently available at www.headplay.com and select other websites.
Is the Personal Cinema System available in Europe?
Not yet, but we're working on it. Keep checking this site and we'll let you know as soon as the Geschäft, Magasin, Negozio, Tienda & Ye Olde Shoppe open for business.
What is the return policy?
Why would you want to return the Headplay PCS? Well, just in case you do, we have a 30 day money back policy.
What is the warranty policy?
1 year parts and labor and don't forget the unlimited lifetime technical support.
Where can I get a Demo?
Our demo teams are criss-crossing the continent getting as many people as possible to experience the Headplay PCS. There's a good chance we'll be in a town near you soon, so keep checking www.headplay.com so you can make sure you're among the first to know.